Privacy Policy

Dr Smith Aesthetics Privacy Policy

Effective Date: [August 2024]

1. Introduction

Welcome to Dr Smith Aesthetics ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our services. By accessing and using our website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, date of birth, and any other details you provide when booking appointments or making inquiries.
Medical and Treatment Information: Information related to aesthetic consultations and treatments.
Photographs: Before-treatment images are taken as part of the consent process and stored in accordance with insurance requirements. Any images or videos used for social media or advertising will only be shared with explicit client consent.
Payment Information: Billing details and transaction data when making payments.
Technical Data: IP address, browser type, and browsing behavior collected through cookies and analytics tools.

3. Legal Basis and How We Use Your Information

We process your personal data on the following legal bases:

Consent: Where you have provided your consent to process your data.
Contractual Necessity: To perform the services you have requested, such as scheduling appointments and managing consultations and treatments.
Legitimate Interests: For the purpose of operating our business, ensuring a safe and efficient service, and improving our website and customer experience.

We use your information for the following purposes:

To provide and manage our aesthetic treatments and services.
To schedule appointments and communicate with you.
To process payments and issue invoices.
To comply with legal and regulatory requirements.
To improve our website and customer experience.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Additionally, we may retain and use your data to comply with our legal obligations, resolve disputes, and enforce our agreements.

5. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

Service providers assisting in payment processing, website hosting, and appointment scheduling.
Regulatory bodies if required by law.
Marketing platforms (with your consent) for sending promotional updates.

6. Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Access your personal data.
Request correction of any inaccurate or incomplete data.
Request deletion of your personal data, subject to legal obligations.
Object to or restrict the processing of your personal data.
Request the portability of your personal data.
Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at "info@lsmithaesthetics.com".

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse website traffic, and tailor content and advertisements. For instance, our website uses a standard cookie banner from WIX to inform you about these technologies. For more detailed information regarding the types and purposes of cookies used on our site, please refer to our integrated cookie information provided by WIX or manage your preferences through your browser settings.

9. Designated Data Protection Officer

For data protection queries or concerns, the designated Data Protection Officer is the business owner. You can contact the Data Protection Officer directly at:

Email: info@lsmithaesthetics.com

10. Complaints Policy

If you have any concerns or complaints about our services or our data processing practices, you can contact us at info@lsmithaesthetics.com or via the contact page on our website. We will acknowledge receipt of your complaint and aim to respond within 48 hours.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: Dr Smith Aesthetics Via our contact form (below) or email at info@lsmithaesthetics.com.